Terms and Conditions

Pricing policy and payment

All indicated prices are in € and are VAT included.

In our stores, the Customer can pay cash or by card

Personalized orders

Personalized orders are possible, with limitations. The ready-to-wear collection can be customized in terms of length. 

Reservations

A piece can be reserved for a maximum of 7 days in store without any costs applying. If the customer requests to hold a reservation for longer than 7 days, a down payment of 30 to 50% can be requested. In case of non-payment, the reserved piece will be put back in store.

Returns

The customer has the right to return or exchange an item within 14 calendar days from the date of purchase in every Wit by Sikkema store, in the same country, on presentation of the receipt, and in the same condition as purchased originally. The customer will receive a refund of the purchase in the same manner as originally paid.

Adjustments and repairs

For all adjustments or repairs, Wit by Sikkema reserves itself the right to charge an alteration fee on a material (fabric) and man-hours basis or to refuse the request. The term for adjustments or repairs generally is of two weeks.

Items will be altered as agreed with the customer during the fitting. Items that have been adjusted according to the customer's preferences cannot be returned or swapped.

Defects

Items presenting defects can be repaired by Wit by Sikkema, replaced by an equivalent item or refunded, provided that it has been detected by Wit by Sikkema in store or reported to Wit by Sikkema within 1 month after delivery of the item to the Customer, without being worn. This does not apply to defects due to any external cause.